Smart prices for agricultural products

Customer service

Our team is always here to assist.

Frequently Asked Questions

Order and Payment

Placing an order is simply.

Step 1: Go to the article of your choice.
Step 2: Click on the green ‘Add to basket’ button. The desired item has been added to the basket. Please note! The items in the basket are not reserved for you.
Step 3: Click on the basket to view the contents of the basket.
Step 4: Choose ‘Checkout’ to place an order.
Step 5: Fill in your details.
Step 6: Select the desired payment method.
Step 7: After you have agreed to the terms and conditions, click on the green ‘Place order’ button.

After following the above steps, the order has been placed. The order confirmation and invoice will be sent to the e-mail address provided (check your spam box if necessary).

No, once an order has been completed, it is no longer possible to add an item to the order. A new order can be placed for the item to be added.

If your order is successful, you will receive an e-mail with an order confirmation and invoice within 10 minutes. Should this not be the case, we recommend checking your spam box.

A coupon code can be entered during the checkout process. Enter the coupon code and click on the green ‘Apply coupon’ button. The coupon code is automatically applied to the products in the basket.

You can pay for your order at AgriVos in various ways. AgriVos uses payment provider Mollie. This allows us to offer various payment methods and your payment is always handled securely. Below is an overview of the available payment methods:

iDEAL
IBAN bank transfer
Bancontact
SOFORT
Belfius Direct Net
KBC/CBC Payment button
Giropay
EPS
Przelewy24
PayPal
Credit card
Apple Pay
Klarna pay later

For more information about the various payment methods, please refer to the ‘Payment Methods‘ page.

If you have not provided the correct reference from the e-mail from our payment provider Mollie when making a transfer, the amount will be automatically refunded by the Mollie Payments Foundation.

If the payment period has not yet expired, you can transfer the amount again using the details from the e-mail from our payment provider Mollie.

When the payment term has expired, you can place a new order. You will then receive a new payment instruction with payment reference by e-mail from our payment provider Mollie.

Frequently Asked Questions

Delivery and Shipping

We try to ship your order as soon as possible. We have many products in stock and can be shipped the same or next day. The shipping indication shown on the website is based on our stock and our suppliers’ stock.

Should it still take longer for an item to be delivered, you will be informed by e-mail.

If you place an order with several products of which one or more items have a longer delivery time, your order will be shipped as soon as it is complete.

When your order is ready for shipment, you will automatically receive a shipping confirmation by e-mail with the Track & Trace code.

The shipping rate within the Netherlands for a parcel up to 30 kg is € 5.75 excluding VAT.

For an order amount above € 250, we ship up to 30 kg FREE within the Netherlands.

For shipping costs outside the Netherlands, please refer to the ‘Shipping costs‘ page.

We ship online orders to almost every country in Europe: Austria, Belgium, Bulgaria, Czech Republic, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

If your company is located abroad and you have a valid VAT number, you can place an order with 0% VAT. You can enter your VAT number during the checkout process. When ordering, the intra-community VAT identification number is automatically checked with the VIES European Control Service. (https://ec.europa.eu/taxation_customs/vies/#/vat-validation). After validation, the VAT number field turns green and 0% VAT is automatically calculated. Should your VAT number not be valid, the field will turn red.

Unfortunately, exchanging an item is not possible. You can place a new order for the desired product and return the other item to us.

We are very sorry that you have received a damaged product.

For an suitable solution, we would like to receive the following photos:

  1. Photo of the outside of the (damaged) shipping box.
  2. Photo of the inner packaging including packaging materials.
  3. Photo of the package label.
  4. Photo of the opened shipping box from above. The entire contents of the inner packaging should be clearly visible.
  5. Photo of the damaged product.

Photos can be sent to the e-mail address customerservice@agrivos.nl. Please also state your name and order number.

Frequently Asked Questions

My Account

Step 1: Go to My account.

Step 2: Enter your e-mail address and a password.

Step 3: Click on the green ‘Register’ button.

After registration, you will receive an e-mail that your account has been created.

Step 1: Go to My account.

Step 2: Click on ‘Forgot password’.

Step 3: Enter your e-mail address and click on ‘Reset password’.

Step 4: You will receive an e-mail with link to reset your password.

When logged in, you can edit your details via “Account details”.

When logged in, you can find all orders via “Orders”.

When logged in, you can find all invoices for orders placed via “Orders”.

Frequently Asked Questions

Returns

You can return items within 14 days of receipt, provided the items are still in their original condition: undamaged, unused and in their original packaging.

Returns can only be made after making a return notification. The return costs will be borne by the customer. Should the return not meet the return conditions, a lower amount than the purchase value may be credited.

For more information, please refer to Article 6 ‘Right of withdrawal’ and Article 10 ‘Exclusion of right of withdrawal’ of our General Terms and Conditions.

Returns can only be made after making a return notification. You will receive an e-mail with parcel label and further instructions about the return shipment after the return notification.

After receiving your return, it will be assessed and checked by us. If your return is not approved, we will contact you. If the return is accepted, the amount will be refunded to the account used for payment within 14 days of receipt of your parcel. You will receive a confirmation e-mail.

We have already answered the most frequently asked questions for you. Can’t find the answer to your question on the Frequently Asked Questions page? Then contact our customer service team using the options below:

E-mail: customerservice@agrivos.nl
Whatsapp message: +31 (0) 651 90 93 91

Contact form:

Firstname, Lastname
Shipping in Europe

Fast and reliable delivery

Customer rating 4.8 / 5

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EU intra-Community supply 0% VAT

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